General Terms and Conditions

Article 1. Definitions

CongestionChargePortal The service-providing entity registered with the Company House, registration number: 15780333, company name: Application Assistant Ltd, Address: 2nd Floor College House, 17 King Edwards Road, Ruislip, London, HA47AE, (hereinafter referred to as "the Company").

Customer: Any individual or legal entity that avails themselves of the services offered by the Company.

Agreement: The contractual arrangement established between the Customer and the Company, governing the provision of all services rendered by CongestionChargePortal.

Service(s): All activities carried out by the Company to support its business operations and facilitate the processing of customer applications.

Application: The compilation of all relevant customer data necessary for the fulfilment of the Agreement.

Article 2. Company Details

CongesionChargePortal operates under the legal entity Application Assistant Ltd, with the following details:
Registration Number: 15780333
Address: 2nd Floor College House, 17 King Edwards Road, Ruislip, London, HA47AE
Website: www.congestionchargeportal.co.uk
Email: charge@congestioncharge.co.uk

Article 3. Applicability of Terms and Conditions

These Terms and Conditions ("Terms") shall apply to all services provided by the Company and to all Agreements concluded remotely between the Company and the Customer.

Prior to the conclusion of any remote Agreement, these Terms will be made available to the Customer. If the Agreement is concluded electronically, these Terms will be provided in such a manner that the Customer can easily store and access them.

Article 4. The Service and Agreement

The services offered by the Company are comprehensively and accurately described on the Company's website, enabling the Customer to make an informed decision regarding the acceptance of such services.

The Agreement is deemed effective once the Customer completes the Application, accepts the Company's Terms, and has made a full payment in regards to the Agreement. Upon acceptance, the Customer will receive an electronic confirmation of receipt.

The Company will only proceed to make a payment to Transport for London (TfL) for the applicable charges after full payment has been received from the customer through our platform.

The Customer retains the right to dissolve the Agreement until such time as the Company has confirmed acceptance of the Application.

Upon confirmation of the Agreement, the Company will promptly commence the execution of its services, including, but not limited to, verifying the accuracy of the Customer's Application.

The Company shall not be liable for any failure to fulfil its obligations under the Agreement, nor for any financial or other damages resulting from such failure.

The Customer is responsible for providing complete and accurate information to the Company. The Customer shall bear full responsibility for any damages or consequences arising from the provision of incomplete or inaccurate information, including, but not limited to, the rejection of applications by the relevant authorities or any claims of fraud made by such authorities.

Article 5. Fulfilling the Agreement with Third Parties

The Company utilises the Customer's information to fulfil its Agreement by using the TfL website.

The Company reserves the right to use the information provided by the Customer for the fulfilment of the Agreement and for other business-related activities, such as marketing.

The Company is not responsible or liable for any shortcomings, technical issues, processing errors, policy changes, or other actions or decisions arising from the systems, procedures, or services provided by Transport for London (TfL). This includes, but is not limited to:

• failure or delay by TfL in processing a payment;
• fines, surcharges, or penalties issued by TfL;
• incorrect or updated information on TfL's website;
• changes to TfL's terms, conditions, or tariffs.

The Customer is responsible for providing accurate and complete information, and to ensure that their vehicle is subject to registration and payment on the relevant date(s). Should TfL impose a fine or other penalty despite our intervention, we shall not be held liable in any way.

We do not act on behalf of TfL and have no control over their decisions or policies.

Article 6. Deadlines, Processing Times and Customer Responsibility

The Customer must complete full payment before the selected date of entry into the emission zone. If payment is not received in full by the Company before this date, we cannot guarantee that the charge will be paid to TfL in time.

The Company processes the payment to TfL only after full payment from the Customer has been received, including the applicable service fee.

The Company is able to submit the emission charge to TfL up to 3 previous days after the selected entry date.

If the Customer submits payment after the selected entry date, the Company may no longer be able to process the charge with TfL in time, and the risk of receiving a fine or penalty lies solely with the Customer.

Article 7. No Affiliation with Transport for London (TfL)

The Company is an independent intermediary and does not act on behalf of or represent Transport for London (TfL).

All decisions, rules, or penalties imposed by TfL fall solely under their authority.

The Customer understands and accepts that the Company has no control over TfL's systems, timelines, policies, or decision-making processes.

Article 8. Payment

Unless otherwise specified in the Agreement or any supplementary conditions, the Customer is required to remit payment for the amounts due either immediately or within a maximum of 14 days following the conclusion of the Agreement.

The amounts payable will be clearly communicated to the Customer prior to the conclusion of the Agreement.

In cases where payment is made via SEPA mandate direct debit, the Customer authorizes the Company to issue the mandate directly to the Customer's bank within the specified 14-day period.

The Customer is obliged to promptly notify the Company of any inaccuracies in the payment details provided.

If the Customer fails to meet their payment obligations within the stipulated timeframe, they will be considered in default following notification by the Company and the lapse of an additional 14-day grace period. Upon default, statutory interest will be applied to the outstanding amount, and the Company reserves the right to charge extrajudicial collection costs, which will increase by 15% on a monthly basis, capped at £2,500.00.

Article 9. Refund Policy

The Customer has the right to withdrawal the service agreement and any associated digital content delivery agreement within 14 days of its conclusion, without providing any reason.

This right of withdrawal commences on the day the Agreement is concluded. Once operations are concluded and the Company has delivered its service to the Customer the withdrawal right commences.

The right of withdrawal and entitlement to a full refund shall lapse once the Company has fully performed the Agreement.

If the Company has initiated its business processes in relation to the Agreement, the Customer's right of withdrawal and entitlement to a refund will be reduced to 25% of the initial service amount, reflecting, but not limited to, the costs incurred by the Company for initiating the Agreement and processing the Application, as well as the non-refundable costs associated with submitting applications to HM Customs and Revenue.

The initiation of the Agreement includes, but is not limited to, the review and assessment of the Application and the commencement of subsequent procedural steps.

The Customer must inform the Company by email within the 14-day reflection period if they wish to exercise their right of withdrawal.

The burden of proof regarding the correct and timely exercise of the right of withdrawal lies with the Customer. If the Customer exercises this right, all supplementary agreements are automatically terminated.

Article 10. – Liability

The service provider shall not be held liable for any damages, including but not limited to financial losses, loss of profit, or missed income, arising from non-fulfilment of the agreement or from rejection or partial approval by the competent authority.

The consumer acknowledges and accepts that CongestionChargePortal is working with a processing time for applications and cannot be held responsible for any damages resulting from a longer processing time than the consumer could reasonably have expected.

By entering into the agreement, the consumer acknowledges the risks associated with the liability outlined in Article 7.1, 7.2, the processing time, and any potential errors that may occur during the execution of the agreement.

Article 11. - Direct Debit Authorisation

By submitting the application form, you grant us the authority to act on your behalf for the purpose of setting up or amending a Direct Debit instruction for the payment of your TV Licence.

This authorisation includes the right to communicate your personal and payment details to the relevant authority or licensed payment service provider, solely for the arrangement of the Direct Debit according to the preferences indicated in your application form (such as payment frequency, start date, and bank account details).

We will use the information you provide exclusively for the purposes of setting up or modifying your Direct Debit instruction. Your data will be processed securely and in compliance with applicable data protection laws.

We will not disclose your information to any third parties except where necessary to complete the Direct Debit setup or amendment as instructed by you.

This document represents the full and complete understanding between the Customer and the Company concerning the subject matter herein and supersedes any prior agreements or representations, whether oral or written.